FAQs

Contact Info

ECOMMERCE ORDERS
customerservice@mtveeder.com
(877) 967-2100

Order Tracking, Billing & Shipping Info, and Other Details

Unfortunately, we are not able to ship to the following states:

• Alabama
• Arkansas
• Connecticut
• Delaware
• Indiana
• Kentucky
• Louisiana
• Maine
• Mississippi
• New Jersey
• Ohio
• Oklahoma
• South Dakota
• Utah
• West Virginia

We offer $25 flat rate ground shipping on all orders up to 6 bottles, and complimentary ground shipping on orders of 6 bottles or more.

We also offer other shipping methods such as 2-day Air. For these methods, shipping charges are calculated when you check out. Shipping total includes product-handling costs. Shipping carrier is determined by the warehouse based upon shipping destination.

Your credit card will be charged when the order has left our warehouse.

Standard delivery will arrive within 7 to 10 days, following compliance and credit card authorization. Delivery occurs Monday through Friday, excluding holidays. For orders shipping ground to California, Saturday delivery can occur. State laws prohibit our shipping wine to hotels, motels or licensed beverage facilities outside of California

Unfortunately, we cannot ship alcohol to PO Boxes or APO/FPO addresses

If you have any questions about your order, please email us at: customerservice@mtveeder.com or call us at: 877.967.2100.

Where online tracking is available, the tracking link is included in your "Shipment Confirmation" e-mail. If you think your order is late, please note that: Compliance verification and credit card authorization must be received prior to processing. Tracking may take up to two business days to appear in our system due to delays in receiving information from carriers.

Mount Veeder Winery is not licensed to ship internationally.

Federal law requires a signature be obtained from an individual over the age of 21 for all wine shipments. Notes with a signature, left for the delivery companies, cannot be accepted as a replacement for an individual signing for the shipment. We recommend that orders be shipped to a business address for prompt delivery. We cannot guarantee the condition of any wine if delivery is not made on the first delivery attempt. Orders that are not delivered on the initial attempt may be held in a facility that is not temperature controlled.

We cannot ship alcohol to PO Boxes or APO/FPO addresses. State laws prohibit our shipping wine to hotels, motels or licensed beverage facilities outside of California.

Don't fret! After the 3-attempts the package will be held in the area for 10-days pending action, before it is returned to our facility. Someone 21+ needs to sign for the package. If you are unavailable, you can log on to the FedEx website or call 1800GoFedEx (say 'hold package') for pickup locations near you. Please note that a valid form of ID is required upon pickup. Once held, most locations require pickup within 5 business days (one calendar week) before it is sent back to us.

If you do need to 'redirect' the package to another location, such as a business address, where someone 21+ will be available to sign for the package, please reach out to customerservice@mtveeder.com. Packages cannot be redirected between states.

Please let us know if you need help managing your order.

If you cancel your order after it has been sent to our fulfillment center, a 25% restocking fee will be applied before a refund is issued. Please send an email to customerservice@mtveeder.com if you need to cancel your order. Once the wine has been received at our warehouse, we will refund your credit card account for the cost of the wine less shipping, handling, and the 25% restocking fee.

Mount Veeder Winery guarantees quality products and service. Your satisfaction is our first priority. We will replace or refund your cost for any bottle of wine that is damaged or flawed that was purchased through our website. Wines purchased through retailers must be returned to them. We ask that you return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the products are corked or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Weather damage may include leakage, freezing, and/or corks pushing. Please be sure to check shipping destination weather conditions before placing your order.

To arrange for the return of corked or flawed products, please send an email to customerservice@mtveeder.com. If the original shipment was damaged or flawed, you will receive a full refund, including shipping and handling charges, or you will receive a full replacement order.

While we continually monitor inventory to ensure our website's accuracy, there are occasions when certain vintages sell out or simply are no longer available. When that occurs, our Wine Specialists will replace the wine with a comparable vintage or varietals. Please call customer service at 877.967.2100 for assistance.